Refund Policy
Request a refund
Email support with your order reference and the reason for your request. Please leave BOM files and payment card details out of the message.
Credit reversals
A successful refund or opened payment dispute reverses the original pack’s credits once. If credits were already used, the paid balance can become negative. Future purchases first reduce that balance.
Payment processing
Refunds are processed through the payment provider. Applicable statutory rights still apply.